Service

Warranty claims

Warranty claims abaid by the Trading conditions.

Special warranty conditions:

• In case of GC or HPLC column claim, it is necessary to provide detailed information about the chromatography conditions (method description, blanks, etc.), and chromatogram.
• Special warranty conditions for electrochemical sensors can be found here.

The claimed goods has to be returned including original packing, documentation, unbroken warranty labels, and invoice with delivery note. Chromservis s.r.o. requires full claim description (fault details). The claims have to be sent directly to Chromservis s.r.o. office.

The Goods must be clean, decontaminated, and undamaged. The warranty claim must include Delaration of decontamination. Otherwise Chromservis s.r.o. will not take over the Goods.

Chromservis s.r.o. reserves right to check a validity of the warranty and a justice of the claim. The repair or return of the Goods will be charged in case of claim refuse according to the actual price list.

Repairs

Requirements for repairs have to be sent including a Health and Safety Declaration.This requirement is valid for below mentioned products:

• pipettes
• chromatography columns
• rotameters
• mass flow meters and regulators

Warranty and after-warranty repairs are provided by trained service technicians. Service inquiries have to be sent to our service department. You also can use our new form for service request.

Calibrations

We offer instrument calibrations at our service departments in Praha, Brno and Ostrava. We provide the following services:

• calibration of personal and portable gas detectors
• fixed gas detection system calibration
• maintenance and set-up of air sampling pumps
• IQ/OQ/PQ of chromatography systems
• flowmeter validation at Czech metrological institute

All calibration gases we use are traceable to Czech national standards.

Training

We offer one-shot or regular trainings wiht focus on below mentioned areas:analytical chemistry workplace safety (gas detection)