Service support

Sampling pumps

This section is intended for Czech and Slovak users. All the manuals are in this language section.

Transmitters

HPLC columns guides

This page is in preparation. Further information will come soon.

Laboratory sensors

• pH sensors (supplied by Chromservis - XS, Knick, Hamilton, Mettler-Toledo, Sentek, Thermo-Fisher)

If you cannot find required manual, we ask you to contact us at service@chromservis.eu. 

Flowmeters and calibrators

This section is intended for Czech and Slovak users. All the manuals are in this language section.

Chromatographs

This section is intended for Czech and Slovak users. All the manuals are in this language section.

Process sensors

This section is intended for Czech and Slovak users. All the manuals are in this language section.

Gas detectors

This section is intended for Czech and Slovak users. All the manuals are in this language section.

Warranty claims

Warranty claims abaid by the Trading conditions.

Special warranty conditions:

• In case of GC or HPLC column claim, it is necessary to provide detailed information about the chromatography conditions (method description, blanks, etc.), and chromatogram.
• Special warranty conditions for electrochemical sensors can be found here.

The claimed goods has to be returned including original packing, documentation, unbroken warranty labels, and invoice with delivery note. Chromservis s.r.o. requires full claim description (fault details). The claims have to be sent directly to Chromservis s.r.o. office.

The Goods must be clean, decontaminated, and undamaged. The warranty claim must include Delaration of decontamination. Otherwise Chromservis s.r.o. will not take over the Goods.

Chromservis s.r.o. reserves right to check a validity of the warranty and a justice of the claim. The repair or return of the Goods will be charged in case of claim refuse according to the actual price list.

Repairs

Requirements for repairs have to be sent including a Health and Safety Declaration.This requirement is valid for below mentioned products:

• pipettes
• chromatography columns
• rotameters
• mass flow meters and regulators

Warranty and after-warranty repairs are provided by trained service technicians. Service inquiries have to be sent to our service department. You also can use our new form for service request.