In case of GC or HPLC column claim, it is necessary to provide detailed information about the chromatography conditions (method description, blanks, etc.), and chromatogram.
Special warranty conditions for electrochemical sensors can be found here.
The claimed goods has to be returned including original packing, documentation, unbroken warranty labels, and invoice with delivery note. Chromservis s.r.o. requires full claim description (fault details). The claims have to be sent directly to Chromservis s.r.o. office.
The Goods must be clean, decontaminated, and undamaged. The warranty claim must include Delaration of decontamination. Otherwise Chromservis s.r.o. will not take over the Goods.
Chromservis s.r.o. reserves right to check a validity of the warranty and a justice of the claim. The repair or return of the Goods will be charged in case of claim refuse according to the actual price list.